Refund Policy

Merchant of Record

All payments for AyahLens are processed by Paddle.com, our authorized Merchant of Record. Paddle appears on your bank or card statement as the seller and is responsible for processing refund requests in accordance with this policy.

Subscriptions (Monthly & Annual)

If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase or renewal date. After 14 days, subscription payments are non-refundable for the current billing period.

Cancelling your subscription prevents future charges but does not automatically generate a refund. To request a refund for a qualifying charge, contact us at doug@aetheriaforge.io with your order details.

Lifetime Purchase

Lifetime access purchases are eligible for a full refund within 14 days of purchase, provided you have not made extensive use of the service during that period. After 14 days, lifetime purchases are non-refundable.

How to Request a Refund

Email us at doug@aetheriaforge.io with:

• Your name and the email address used at checkout
• The order or transaction ID (found in your Paddle receipt email)
• A brief description of the reason for your request

We aim to respond within 2 business days. Approved refunds are processed by Paddle and typically appear on your original payment method within 5–10 business days depending on your bank or card issuer.

Contact

Questions about this policy? doug@aetheriaforge.io